Privacy Policy

This Privacy Policy ("Policy") is issued by paus188, the operator of the online gaming and sports betting platform located at https://paus188.cam ("the Platform", "the Site"). paus188 ("we", "us", "our") is committed to handling all personal data entrusted to us with care, transparency, and in compliance with applicable data protection principles.

This Policy applies to all individuals who interact with paus188 in any capacity, including registered players, visitors who browse the Platform without registering, and individuals who contact our customer support team. It covers all personal data collected through the Platform, our mobile interface, email communications, live chat, and any other channels through which you interact with paus188.

By registering an account with paus188, using any of our services, or continuing to browse the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read in conjunction with paus188's Terms & Conditions, which govern your use of the Platform.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly — including name, identification number, email address, IP address, device identifier, or financial account details.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or any combination thereof.
• "Data Subject" means the natural person to whom the Personal Data relates — in most cases, this will be you, the registered player or site visitor.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — that is, paus188.
• "Third Party" means any natural or legal person other than paus188 and the Data Subject, including payment processors, identity verification providers, and licensing authorities.
• "Cookies" means small text files stored on your device by your web browser when you visit the Platform, used to remember preferences and session data.
• "KYC" means Know Your Customer — the identity verification and document checks carried out to confirm a player's identity, age, and source of funds.

paus188 acts as the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, paus188 determines the purposes for which Personal Data is processed and the means by which such processing is carried out.

For all data-related enquiries, access requests, or complaints, players may contact paus188 through the channels set out in Section 14 of this Policy. paus188 will acknowledge all data subject requests within five (5) business days and aim to resolve them within thirty (30) calendar days.

paus188 collects Personal Data across several touchpoints. The categories and specific data points collected are set out below.

4.1 Registration Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used for age verification — all players must be 21 or above)
• Email address (used as primary account identifier and communication channel)
• Mobile phone number
• Residential address (city, postcode — e.g., Kuala Lumpur, Petaling Jaya, Shah Alam)
• Username and encrypted password

4.2 KYC and Identity Verification Data

• Copy of government-issued photo identification (MyKad, passport, or equivalent)
• Proof of address documentation where required
• Selfie or live facial image for biometric matching where applicable
• Source of funds declarations for high-volume accounts

4.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in MYR/RM
• Payment method identifiers (masked bank account numbers, e-wallet account references for Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB, Public Bank, Hong Leong)
• Betting and wagering history, including game sessions, bet amounts, and outcomes
• Bonus and promotion participation records

4.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session data including login times, session duration, and pages visited
• Referral source and marketing attribution data
• Cookie and tracking pixel data (see Section 9)

4.5 Communications Data

• Live chat transcripts and support ticket records
• Email correspondence with the paus188 support team
• Voluntary survey or feedback submissions

paus188 processes Personal Data for the following purposes, each grounded in a lawful basis for processing:

Where processing is based on your consent (e.g., for marketing emails), you may withdraw that consent at any time by contacting paus188 support or using the unsubscribe option in any marketing communication. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

paus188 does not sell or rent your personal data. However, we may share your data with carefully selected third parties where necessary for the operation of the Platform, as described below:

• Payment Processors: We share transaction data with payment service providers including FPX, DuitNow, and the operators of Touch 'n Go eWallet, Boost, and GrabPay solely for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: KYC documents and biometric data may be shared with licensed third-party identity verification services to fulfil our age and identity verification obligations.
• Game Technology Providers: Aggregated, non-personally-identifying usage data may be shared with our game studio partners for performance and fairness monitoring purposes.
• Regulatory and Law Enforcement Authorities: paus188 is required by law to disclose personal data to licensing regulators, financial intelligence units, or law enforcement agencies where legally mandated to do so.
• Professional Advisors: Legal, accounting, and compliance advisors may have access to personal data under strict confidentiality obligations where required to provide their services.
• Business Successors: In the event of a merger, acquisition, or restructuring of paus188, personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

All third-party data processors engaged by paus188 are required to process data only on our instructions and in accordance with data protection obligations at least as stringent as those in this Policy.

paus188 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of the active account relationship, plus a minimum of five (5) years following account closure, to satisfy anti-money laundering and record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Transaction and financial records: Retained for a minimum of seven (7) years in accordance with standard financial record-keeping requirements.
• Customer support communications: Retained for three (3) years from the date of the final communication in a given interaction.
• Marketing consent records: Retained for three (3) years from the date of last consent or withdrawal of consent.
• Technical and usage logs: Retained for up to twelve (12) months for platform security and fraud prevention purposes, unless a longer period is required by an active investigation.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be associated with any identifiable individual.

paus188 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the paus188 Platform is encrypted using industry-standard SSL/TLS technology, rendering it unreadable to any intercepting party.
• Data Encryption at Rest: Sensitive personal data stored on paus188 servers is encrypted using AES-256 standard encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All personnel with access to personal data are subject to contractual confidentiality obligations.
• Two-Factor Authentication: Internal systems holding personal data require multi-factor authentication for access by paus188 staff.
• Regular Security Audits: paus188 conducts periodic internal and third-party security assessments of its data infrastructure.
• Incident Response Procedures: paus188 maintains documented procedures for detecting, investigating, and responding to data security incidents.

paus188 uses cookies and similar tracking technologies on the Platform for the purposes described below. By continuing to use the Platform after being notified of our cookie practices, you consent to our use of cookies in the manner described.

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, login authentication, and security. These cannot be disabled without impairing core Platform functionality.
• Performance Cookies: Used to collect aggregate, anonymised data about how users interact with the Platform — which pages are visited most frequently, where errors occur, and how quickly pages load. This data informs ongoing platform improvements.
• Functional Cookies: Used to remember your preferences such as language settings, preferred game categories, and display options, so you do not need to reconfigure these on each visit.
• Marketing and Attribution Cookies: Used to track the effectiveness of marketing campaigns and to attribute new registrations to the correct acquisition channel. These are only set where you have provided consent.

You may manage or disable cookies through your browser settings. Disabling certain categories of cookies may affect your experience on the Platform. Detailed instructions for managing cookies vary by browser and are typically available under the browser's privacy or settings section.

paus188 operates with technology infrastructure and third-party service providers that may be located in jurisdictions outside of Malaysia. As a result, your personal data may be transferred to, stored in, or processed in countries other than your country of residence.

Where such international transfers occur, paus188 takes appropriate steps to ensure that your personal data continues to be protected to a standard at least equivalent to that described in this Policy. These safeguards may include:

• Transferring data to countries that have been determined to provide an adequate level of data protection
• Using contractual safeguards with data processors that impose equivalent data protection obligations
• Implementing technical encryption measures to protect data in transit across international networks

For further information about the safeguards applied to any specific international transfer of your data, please contact paus188 at the details set out in Section 14.

As a data subject, you hold a number of rights in relation to your personal data held by paus188. These rights are described below and may be exercised by contacting paus188 via the channels set out in Section 14.

• Right of Access: You have the right to request confirmation of whether paus188 holds Personal Data about you, and to receive a copy of that data in a structured, readable format.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data held by paus188.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require paus188 to retain the data.
• Right to Restriction of Processing: You may request that paus188 restrict the processing of your Personal Data in certain circumstances — for example, while a rectification request is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request a copy of your Personal Data in a machine-readable format suitable for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your Personal Data where paus188 relies on legitimate interests as the legal basis, including objection to use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of prior processing.

paus188 will respond to all valid data subject requests within thirty (30) calendar days. In complex or high-volume cases, this period may be extended by a further sixty (60) days, in which case you will be notified of the extension and the reasons for it.

The paus188 Platform and all associated services are strictly intended for individuals who are 21 years of age or older. paus188 does not knowingly collect or process Personal Data from any person under the age of 21.

All registrations are subject to age verification as part of the KYC process. Where paus188 discovers or has reasonable grounds to believe that an account has been registered by a person under 21, the account will be immediately suspended, all associated funds will be withheld pending investigation, and the account will be permanently closed.

If you have reason to believe that a minor has registered with paus188 or that their personal data has been collected without appropriate consent, please contact us immediately at the details in Section 14. We will investigate and take appropriate action without delay.

paus188 reserves the right to amend, update, or revise this Privacy Policy at any time. Where changes are substantive — for example, where we begin processing a new category of data or change the purposes for which existing data is used — we will notify registered players by email and display a prominent notice on the Platform prior to the changes taking effect.

Minor administrative or clarificatory changes may be made without direct notification, though the "Last Updated" date at the top of this Policy will always reflect the most recent revision. We encourage players to review this Policy periodically to remain informed of how paus188 handles their personal data.

Your continued use of the Platform following any amendment to this Policy constitutes your acknowledgement of the updated terms. If you do not accept a revised Policy, you should discontinue use of the Platform and contact paus188 to arrange account closure.

For any questions, concerns, or formal requests relating to this Privacy Policy or your Personal Data, please contact paus188 through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly through the paus188 Platform. This is the most efficient channel for urgent data-related enquiries.
• Email: [email protected] — for formal written enquiries, data subject access requests, rectification requests, erasure requests, and complaints. Please reference "Privacy Request" in your subject line. We aim to acknowledge all emails within two (2) business days.

Where you submit a formal data subject request, paus188 will acknowledge receipt, provide a reference number, and communicate the expected resolution timeline. All data subject requests are handled with strict confidentiality.